At KFer Valtierra Beauty Line, every order represents the trust and love our customers share with us.

We carefully prepare each package with dedication because we want every member of our KFer family to enjoy a wonderful shopping experience, from the moment an order is placed until it arrives at their doorstep.

We offer shipping services within Mexico and the United States, subject to destination, carrier availability, and applicable shipping restrictions.

Shipping times are estimates and may vary due to carrier operations, weather conditions, holidays, customs procedures, or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Our team is committed to providing shipping information, tracking details, and assistance whenever possible.

All shipping practices are subject to applicable consumer protection laws.

Thank you for allowing us to bring a little piece of KFer directly to your doorstep.

Packed with love, made for you to shine. ✨

At KFer Valtierra Beauty Line, we believe that receiving your favorite beauty products should be just as exciting as choosing them.

Every package is prepared with love, attention, and care.

Shipping Within the United States

Orders destined for the United States are shipped from California approximately once or twice per week.

We work with shipping carriers such as USPS and UPS to deliver your products safely.

Tracking information is generally provided within 24–36 hours after shipment processing.

Estimated delivery time is 5–10 business days after the package has been handed over to the shipping carrier.

Shipping Within Mexico

We offer shipping throughout Mexico to destinations covered by our available delivery providers.

Delivery times and shipping costs depend on the destination, postal code, shipping service, and carrier availability.

Remote or extended delivery areas may be subject to additional charges or restrictions.

Important Shipping Information

Customers must provide a complete and accurate shipping address, including apartment or suite numbers, postal codes, and other relevant delivery details.

For United States orders, please make sure your address is compatible with the selected shipping service, whether it is a physical address or an eligible P.O. Box.

Incorrect or incomplete shipping information may result in delays, returned packages, or additional shipping charges.

We appreciate your patience and understanding as we work to deliver your beauty essentials with care.

From our KFer family to yours, every package is sent with love.

Shipping Policy

KFer Valtierra Beauty Line

1. Our Shipping Commitment

At KFer Valtierra Beauty Line, every package is prepared with care and dedication.

We understand how exciting it is to receive your favorite makeup products, and we work hard to ensure that every order is processed and shipped as smoothly as possible.

We currently offer shipping services to eligible destinations within Mexico and the United States.

2. United States Shipping

Orders shipped within the United States are dispatched from California approximately one to two times per week.

Our shipping partners include:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

Estimated Delivery Time: 5–10 business days after the package has been handed over to the carrier.

Delivery estimates do not include any additional time required for order preparation or dispatch.

3. Mexico Shipping

We offer shipping throughout Mexico, subject to the availability and coverage of our shipping partners.

Shipping rates and estimated delivery times depend on the destination, postal code, package dimensions, and selected carrier.

Certain remote or extended delivery areas may require additional shipping fees.

If a destination is not covered by our available shipping services, our team may contact the customer to discuss alternative arrangements.

4. Order Processing and Tracking

Once your order has been prepared and dispatched, tracking information is generally provided within approximately 24–36 hours after shipment processing.

Customers may use their tracking number to monitor their shipment through the corresponding carrier's website.

Please note that tracking updates may take additional time to appear in the carrier's system.

5. Shipping Addresses

It is extremely important that customers provide complete and accurate shipping information when placing an order.

Please verify the following details before completing your purchase:

• Full recipient name.

• Complete street address.

• Apartment, suite, or unit number, when applicable.

• City, state, and postal code.

• Valid contact phone number.

• Correct address type for the selected carrier.

For United States orders, please ensure that your address is compatible with the selected delivery service.

P.O. Box Addresses: USPS may deliver to eligible P.O. Boxes, while standard UPS delivery generally requires a physical street address.

6. Incorrect or Incomplete Addresses

KFer Valtierra Beauty Line is not responsible for delivery problems caused solely by inaccurate or incomplete shipping information provided by the customer, to the extent permitted by applicable law.

Incorrect shipping information may result in:

• Delivery delays.

• Returned packages.

• Failed delivery attempts.

• Additional shipping or reshipping charges.

If a package must be shipped again because of a customer-provided address error, additional shipping costs may apply.

7. Shipping Delays

While we make every effort to provide reliable delivery estimates, delays may occasionally occur due to:

• Weather conditions.

• Holidays and high shipping volumes.

• Carrier operational issues.

• Customs or transportation inspections.

• Remote delivery locations.

• Events beyond our reasonable control.

If we are unable to dispatch an order within a promised shipping period, we will provide the notices, cancellation options, or refunds required by applicable law.

8. Lost or Missing Packages

If your tracking information indicates a delivery issue or your package has not arrived within the expected timeframe, please contact our customer service team.

We may assist by reviewing tracking details and initiating an investigation with the shipping provider.

Lost-package claims will be evaluated according to the available shipping evidence, carrier investigation, and applicable consumer protection laws.

9. Damaged Packages and Products

We carefully package our products to help protect them during transportation.

Important: We strongly request that customers record a continuous unboxing video before opening their package.

The video should clearly show:

• The package in its original sealed condition.

• The complete opening process.

• All products received.

• Any visible damage or missing merchandise.

This video provides valuable evidence when reviewing shipping-related claims.

Customers may also submit photographs and other relevant evidence. The absence of a video does not eliminate legal rights or remedies.

10. Shipping Costs

Shipping costs are calculated based on the destination, package characteristics, and available delivery services.

Applicable shipping charges will be displayed during checkout or communicated before the purchase is finalized.

Additional fees may apply to extended delivery areas or special shipping arrangements.

11. Wholesale Orders

Wholesale orders may require additional preparation time depending on the quantity of products ordered and current inventory availability.

Shipping costs and delivery estimates may vary according to package size, weight, destination, and carrier requirements.

Our team will provide relevant shipping information for wholesale purchases.

12. International Shipping and Customs

For shipments crossing international borders, customs procedures, import restrictions, duties, or taxes may apply.

Any applicable charges and the party responsible for paying them will be communicated as required by law and the terms presented at checkout.

Customs processing may affect estimated delivery times.

13. Customer Support

We want every customer to feel supported throughout their shopping experience.

For questions about shipping, tracking, or delivery, please contact us through our official channels.

Website: www.kfervaltierra.com

Instagram: @kfervaltierra

Customer Service Email: [Insert your official email address]

Please include your order number when requesting assistance.

14. Changes to Our Shipping Policy

KFer Valtierra Beauty Line reserves the right to update this Shipping Policy as needed to reflect changes in shipping providers, business operations, or applicable regulations.

Updated information will be published on our official website.

15. A Special Message From Our Family

Every KFer package carries more than beauty products. It carries our dedication, passion, and gratitude for every person who believes in our dream.

Whether you are ordering your very first product or restocking your professional makeup collection, we are grateful to be part of your beauty journey.

Thank you for supporting our growing family and allowing us to bring our passion directly to your doorstep.

With love,

The KFer Valtierra Beauty Line Team

We love to see you shine! ✨