At KFer Valtierra Beauty Line, your happiness and trust are incredibly important to us.

Every order is carefully prepared with love and attention because we want every member of our KFer family to enjoy a wonderful shopping experience.

Due to the personal nature of beauty and cosmetic products, returns and exchanges may be limited for hygiene and safety reasons.

We encourage all customers to carefully review their orders before completing a purchase and to inspect their packages upon delivery.

If an order arrives damaged, incomplete, or incorrect, our team is committed to reviewing the situation and helping find an appropriate solution.

Our Refund Policy is designed to provide transparency, protect our customers, and maintain the quality and safety of our products.

All refunds, returns, and exchanges are handled in accordance with applicable consumer protection laws.

Thank you for trusting our brand. Your satisfaction will always matter to us.

With love, KFer Valtierra Beauty Line.

At KFer Valtierra Beauty Line, we take pride in preparing every order with care, dedication, and love.

Because our products are cosmetics and personal beauty items, we generally do not accept returns or exchanges for changes of mind, personal preferences, or products that have been opened, used, or altered, except where required by applicable law.

We understand that unexpected situations can happen. If you receive an incorrect, damaged, defective, or missing product, please contact our customer service team.

Important: Unboxing Video Requirement

To help us verify and resolve order-related issues, we ask our customers to record a continuous, unedited video showing their package while it is still sealed and throughout the entire unboxing process.

This video serves as important evidence when reviewing claims involving missing, damaged, or incorrect products.

Claims without an unboxing video may be more difficult to verify. However, customers may provide other relevant evidence, and all legally protected claims will be reviewed according to applicable consumer protection laws.

Our priority is to provide a fair, transparent, and respectful experience for every customer.

At KFer, every customer is part of our family, and we truly appreciate your understanding and support.

Refund & Return Policy

KFer Valtierra Beauty Line

1. General Return Policy

At KFer Valtierra Beauty Line, we are committed to delivering quality beauty products and providing an excellent shopping experience.

Due to the hygienic and personal nature of cosmetics, we generally do not accept discretionary returns or exchanges for products that have been opened, used, tested, or altered.

Returns based solely on a change of mind or personal preference may be restricted, subject to applicable consumer rights.

Nothing in this policy limits statutory cancellation, return, refund, or warranty rights.

2. Damaged, Defective, or Incorrect Products

We carefully inspect and prepare our products before shipping.

If you receive a damaged, defective, or incorrect item, please contact our customer service team as soon as possible.

To help us evaluate your claim, please provide:

• Your order number.

• Your full name and contact information.

• A description of the issue.

• Clear photographs of the affected products.

• An unboxing video, when available.

Each case will be reviewed individually to determine the appropriate resolution.

3. Unboxing Video Policy

We strongly request that all customers record a complete unboxing video when receiving their orders.

The video should:

• Begin before opening the package.

• Clearly show the original sealed condition.

• Capture the entire opening process.

• Show all products received inside the package.

• Remain continuous, without cuts or edits.

This procedure helps us verify missing items, shipping damage, incorrect products, and packaging concerns.

An unboxing video is an important part of our internal claims review process.

Claims submitted without this evidence may require additional verification. However, the absence of a video does not automatically invalidate a claim or remove rights protected by applicable law.

4. Missing Items

If you believe your order is missing one or more products, please contact us promptly after receiving your package.

Our team may review your order details, packing records, shipping information, photographs, and available unboxing footage to investigate the situation.

If an error is confirmed, we will offer an appropriate resolution in accordance with applicable laws.

5. Non-Returnable Products

For hygiene and safety reasons, we generally cannot accept discretionary returns of:

• Opened or used cosmetics.

• Lipsticks, lip glosses, and lip products that have been opened or used.

• Eyeshadows and pigments that have been opened or used.

• Eyeliners and other eye cosmetics that have been opened or used.

• Products with broken or removed hygiene seals.

• Items damaged through improper use or handling.

These restrictions do not apply where customers have legal rights to return defective, incorrectly supplied, or otherwise eligible products.

6. Refund Approval

Refund requests will be reviewed based on the circumstances of each order and applicable consumer protection laws.

When a refund is approved, we will provide information regarding the refund method and any required return procedure.

Refunds will generally be issued to the original payment method, unless otherwise agreed or required by law.

Processing times may vary depending on the payment provider or financial institution.

7. Exchanges and Replacements

If a product arrives damaged, defective, or incorrect, we may offer a replacement, exchange, or refund as appropriate.

Availability of replacement products may affect the resolution offered, without limiting any remedies required by law.

Customers should not return products without first contacting our customer service team for instructions, unless exercising a legal return right through an applicable procedure.

8. Shipping Issues

Customers are responsible for providing complete and accurate shipping information at checkout.

If a package is returned or cannot be delivered because of incorrect information supplied by the customer, additional shipping charges may apply.

For lost, delayed, or damaged shipments, our team may assist with reviewing tracking information and contacting the shipping provider.

Shipping problems will be assessed according to the circumstances and applicable consumer rights.

9. Wholesale Orders

Wholesale purchases are subject to our applicable distributor and wholesale purchasing conditions.

Because wholesale orders may involve larger quantities of products, customers are encouraged to carefully verify their selections and shipping information before placing an order.

Issues involving damaged, defective, missing, or incorrect merchandise will be evaluated in accordance with applicable law.

10. Customer Support and Claims

We want every KFer customer to feel heard, respected, and valued.

If you experience an issue with your order, please contact our team through our official communication channels.

Website: www.kfervaltierra.com

Instagram: @kfervaltierra

Customer Service Email: [Insert your official email address]

Please include your order number and a detailed explanation so we can assist you efficiently.

11. Policy Updates

KFer Valtierra Beauty Line reserves the right to update this Refund Policy to reflect operational changes or applicable legal requirements.

The latest version will be available on our official website.

12. Our Commitment to You

Behind every KFer product is a dream built with dedication, creativity, and love.

We sincerely appreciate every customer who chooses our brand and becomes part of our journey.

Your trust inspires us to continue growing, improving, and creating beauty products that make you feel confident and special.

Thank you for being part of the KFer family.

We love to see you shine! ✨

KFer Valtierra Beauty Line